Information

ABOUT US

209 Smoke Shop, more than just another store.

A brand you can depend on & a company that has your back!

209 Smoke Shop was started in 2014 as a premier smoke/vape shop focused on bringing its customers above par products at unbeatable prices.

We bring you some of the most sought after products in the world & make them accessible to our customers.

 

CUSTOMER SERVICE

Customer Service comes first at 209 Smoke Shop, We stand behind the products we carry to the fullest extent. We are 100% confident that you will be more than happy with the product you have purchased. If for any reason at all, you are to receive a defective or damaged product upon arrival we offer a 14-day return policy. Maintain the product in its original unused state with complete packaging and its receipt. It would be our pleasure to assist you with your return. Contact us today.

 

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By purchasing items from us you agree that you are above 21 years of age, or the legal smoking age of your locality, and that any items purchased are for use by persons over legal smoking age. You also agree that you are fully aware of our policies, and that you are using the products on this site AT YOUR OWN RISK.  We reserve the right to refund or refuse any order. All packages shipped by 209 Smoke Shop must be signed for by an adult of legal age. We will not participate in internet, mail order or telephone order sales and shipment of any products to anyone under the legal age (21) of the state and or country they live in. All E-liquids sold on www.209smokeshop.com come equipped with child safety caps, please keep out of reach of children.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to hold any order suspected of credit fraud.

 

We may contact you to verify the information on your order.

We reserve the right to refuse service to anyone for any reason at any time.

We only accept international orders to the select countries, subject to change based on international customs laws.

We do not Ship to Indonesia or Malaysia, Singapore or Moldova. Orders placed to any of these locations will be cancelled and refunded by next business day.

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 209 Smoke Shop will only sell to smoking adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, www.209SmokeShop.com will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

In the event that a 209 Smoke Shop product is mistakenly listed at an incorrect price, 209 Smoke Shop reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 209 Smoke Shop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 209 Smoke Shop shall issue a credit to your credit card account in the amount of the incorrect price.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders for any reason.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, phone number, and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our returns policy.

 

All items purchased from 209 Smoke Shop or sales agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by 209 Smoke Shop without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.



209 Smoke Shop may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to 209 Smoke Shop



Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a 209 Smoke Shop or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

209 Smoke Shop does ship to international customers in select foreign countries via direct international shipping carrier and also ships to shipping warehouses and freight forwarders. 209 Smoke Shop is not responsible for customs, duties, shipping errors, damage, or lost packages caused by shipping warehouses/freight forwarders. 209 Smoke Shop will make every effort to accommodate special shipping instructions when shipping directly to an international customer but accept no liability or responsibility for customs clearance issues or delays or seizure/confiscation of international shipments. International customers are responsible for following the customs rules and regulations of the destination country and must notify 209 Smoke Shop customer service of any relevant international shipping requirements for the destination country. All customs duties and taxes for direct-ship international orders will be billed to the purchaser separately by the shipping carrier. All sales are FINAL for international orders.

f, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall 209 Smoke Shop , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

You agree to indemnify, defend and hold harmless 209 Smoke Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 

 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

 

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Warning:

 Products sold by 209 Smoke Shop are not smoking cessation products and should not be used to treat any medical condition or habits. Products sold by 209 Smoke Shop are intended ONLY for use by persons of legal age. Children, women who are pregnant or breast-feeding, or persons with heart disease, high blood pressure, diabetes, or allergic to nicotine or propylene glycol should not use any products sold by 209 Smoke Shop. By definition, nicotine is addictive and habit forming, and is very toxic. Avoid any contact with skin, eyes or through ingestion. Nicotine may increase heart rate, blood pressure, and can cause dizziness, nausea, and stomach pain. You may aggravate any pre-existing respiratory conditions by using products sold by 209 Smoke Shop. Contact your doctor immediately if any symptoms arise. We are not responsible for the misuse of these products, and urge all of our users to exercise caution and moderation with using any product sold by 209 Smoke Shop

 

CALIFORNIA PROPOSITION 65- Certain products sold on this website contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Products sold on this website are NOT smoking cessation products and have NOT been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. Products sold here are NOT intended for minors. All purchasers must be of legal age to purchase the products on this site.

Advanced User Warning: Mechanical Mods and Rebuildable Atomizers are for advanced users ONLY. Purchase and Use at your own risk. Rebuildable atomizers (RDA / RTA), Mechanical Mods, and Pre-Built coils are for experienced vapers with access to multimeters and a complete understanding of Ohms Law. Please use a multimeter or ohmmeter to check the resistance or for shorts in coil builds. Must have a complete understanding of battery safety in relation to builds. Please ensure proper precautions are taken when using these devices in order to not cause damage and/or harm to the battery, mechanical mod, atomizer or the user and surroundings. Purchaser and user is completely responsible for having the necessary understanding/knowledge, using safe practices along with being aware of all potential dangers, including but not limited to proper building techniques, tools, and battery usage/storage/care. www.209SmokeShop.com nor its affiliates will be held liable or responsible for any damage caused by these advanced vaping products and devices.

DISCRETIONARY INFORMATION:

  • Use products only as intended
  • Expect variances in ingredients and nicotine levels, exact amounts are not guaranteed by volume
  • Do not use while driving
  • Vape away from the vicinity of people and/or pets as there is no confirmed scientific evidence of detrimental effects
  • Use products in moderation as they may increase heart rate or potentially lead to nicotine poisoning (if applicable)
  • Stay hydrated while vaping any e-liquids
  • Flavorings in the e liquid may contain trace amounts of nuts, gluten, sugar, or other sweeteners and may also contain artificial colors, artificial flavors, and artificial sweeteners
  • Please consult a physician if you are allergic to nuts, sweeteners, various fruit ingredients, PG or VG prior to use. 209 Smoke Shop is not responsible for any side-affects caused by an allergic reaction to our products. Please check with the relative manufacturer for additional details regarding possible allergens contained in e liquid products.

E liquid products may contain nicotine, which is a poisonous and addictive substance. These products are only intended for committed smokers of legal smoking age and not for non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure, or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Product may be poisonous if orally ingested. These products are not smoking cessation products and have not been tested or guaranteed as such. Our products have not been evaluated by the Food and Drug Administration and are not intended to treat, prevent or cure any disease or condition. Please keep out of reach of children and/or pets. Use all products on this site at your own risk.

 209 Smoke Shop is required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you place an order, your name and address are used to confirm your identity and age. This process only must be done once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate information to complete your order. 

 Battery Warning
CAUTION: There is an inherent risk with the use of any and all rechargeable batteries in any circumstance. Use special caution when working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells, as they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells in charging, discharging, assembly and storage before use. Always charge in/on a fire-proof surface. Never leave charging batteries unattended. Do not use any rechargeable battery as well as any battery charger if any visible damage is present, as well as if the cell or charger has been stressed through mishandling, accidental or otherwise, even if damage may not be visible. Always store and transport rechargeable cells in a safe, non-conductive container in a controlled environment. Dispose of all battery cells and chargers in accordance to local laws and mandates. Do not use chargers purchased outside of 209SmokeShop.com Doing so may cause damage to the battery and malfunctions which can cause serious injuries. We are not responsible for damage of any modification to the batteries in form or shape. We are not responsible for any damage caused by misuse or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells.

 

IMPORTANT BATTERY SAFETY NOTICE
Stay Safe And Be Aware Of The Chances Of Lithium Battery Fires! 

WARNING: Lithium Polymer batteries (LiPo or Li-Po) and Lithium Ion batteries (Li-Ion) have a very high energy density (A-Hrs. to weight ratio) compared to NiMH, NiCd's, or other batteries. That high energy density means that there's is also an increased risk when using them. Because of this, we at VaporDNA and any and all of VaporDNA's parent and subsidiary companies recommend extreme caution in their use, and are informing you of the risks that come with using these types of batteries. 

The main risk is FIRE or EXPLOSION which can result from improper charging, physical damage, or short circuiting the LiPo, Li-Ion and all rechargeable batteries. We must stress that all lithium and all rechargeable batteries be used with extreme caution and attention in order to prevent any dangerous situations. Houses, garages, and shops have also burned as the result of a lithium battery fire! Due to the close proximity of rechargeable batteries to the user as per the nature of usage, these risks are increased and may result in great physical harm!

For devices that require the use of two or more batteries to operate, batteries must be matched in brand, model and battery state at all times. Discharge and recharge batteries within the same grouping. Failure to do so may result in malfunction, battery failure, and injury. 

Hybrid and mechanical devices are inherently dangerous and pose danger during use, storage, and assembly. Improperly storing, assembling, and using hybrid and/or mechanical devices may result in catastrophic battery failure, injury, and/or death. Exercise extreme caution in the use and handling of these devices at all times.

 

This product and any product sold under or in conjunction with www.209SmokeShop.com is not a toy. NEVER leave any product unattended, as the risk of potential harm is much greater. Must be at least 21 years of age or of legal age pertaining to your state and/or jurisdiction to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law. We reserve the right to ask for identification upon our discretion. By shopping our store, you are confirming you are of legal age to purchase these products. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense. 


THE FOLLOWING METHODS ARE RECOMMENDED WHEN CHARGING AND USING LITHIUM BATTERIES: 
1. ALWAYS store and charge lithium batteries in a fireproof or "LiPo safe" container. You should never store, if possible, your rechargeable batteries inside the device if not intended. 

2. ALWAYS charge in a protected area that is away from any flammable (combustible) materials. Always monitor the charging process; NEVER leave the charging process unattended at any time. 

3. ALWAYS use chargers SPECIFICALLY DESIGNED to charge lithium batteries, at settings that match your battery. Many documented lithium fires have occurred due to improperly set chargers that feature user-selectable/adjustable settings. Never attempt to charge lithium cells with a charger which is not specifically designed for charging lithium cells. 

4. ALWAYS use a charging system that monitors and controls the charge state of each individual cell (a.k.a. balanced charging). Charging with a balancer is a safer method, because unbalanced cells can lead to disaster if a single cell is overcharged. If any battery show any sign of swelling during the charging process, discontinue the charging IMMEDIATELY and move the battery to a safe place outside as they could erupt into flames. 

5. NEVER PLUG IN A LITHIUM BATTERY AND LEAVE IT TO CHARGE UNATTENDED! This is a highly dangerous situation, and many serious fires have resulted from this practice! 

6. NEVER continue to use, reuse, or attempt to charge a physically-damaged lithium battery. If ever your lithium battery gets damaged while in use (ex: drops, dings, overheating etc.) you must carefully remove the battery and place it in a safe place for at least a half hour to observe. Physically damaged lithium battery cells could spontaneously erupt into a fire! 

7. NEVER disassemble or attempt to make your own battery combinations from individual lithium cells. This includes specifically "stacking" batteries. 

 

Lithium Battery Liability Disclaimer and Warranty 

209 Smoke Shop assumes no liability for the use or misuse of this product or damages incurred to person or property by the use or misuse of chargers, batteries, atomizers, or other electronics that are used in conjunction with these products. Due to the nature of the use and misuse of these products, 209 Smoke Shop only warranties that this product meets all factory specs at the time of purchase. No other warranty is implied. 

209 Smoke Shop,www.209SmokeShop.com the point of purchase, and any dealer/distributor will assume no responsibility for any damages or injuries to property or person that may occur. By purchasing any of these items, the consumer/buyer/user assumes all liability and takes full responsibility for usage and the results of these items. Because we cannot control the way lithium batteries will be used, charged, discharged or stored after purchase, 209 Smoke Shop offers no warranty on lithium batteries and any other rechargeable batteries, separate or contained within the device, other than the battery working correctly upon first charge. Lithium battery swelling, lithium batteries damaged through usage, and/or short-circuited batteries will not be covered under warranty. Use lithium and rechargeable batteries and devices containing lithium rechargeable devices at your own risk. These products contain a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.

Product images are for illustration purposes only. Actual product colors may vary depending on screen resolution and lighting.

209 Smoke Shop is required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you place an order, your name and address are used to confirm your identity and age. This process only must be done once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate information to complete your order. 

Disclaimer: We reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if necessary. You must be legal smoking age for the state in which you reside to obtain and use a credit card and to purchase electronic cigarette products. In instances in which credit card verification is not enough, we may require to review your identification card. You will be asked to fax or email a legible copy of your identification clearly showing your age and shipping address. We will require a signed authorization note along with a legible copy of your identification card. We will cancel the order if proper identification cannot be given in an appropriate amount of time. All fraudulent orders may be reported to the local authorities within your vicinity. 

 

 

PRIVACY POLICY

What information do we collect?

 

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

 

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

 

To allow us to better service you in responding to your customer service requests.

 

To quickly process your transactions.

 

To administer a contest, promotion, survey or other site feature.

 

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?

 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

 

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

 

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 2017.

 

Questions and feedback

 

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only

 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Your consent

 

By using our site, you consent to our privacy policy.

 

SHIPPING & RETURNS

 

We only accept international orders to select countries, subject to change based on international customs laws.

We do not Ship to Indonesia or Malaysia, Singapore or Moldova. Orders placed to any of these locations will be cancelled and refunded by next business day.

We do NOT ship to Indiana, Washington, or Utah. Orders placed to any of these locations will be cancelled and refunded by next business day. Please understand your state regulations and tax requirements prior to purchasing. We are not responsible for any restrictions or additional taxation provided by your state.

Countries subject to change without notice

AUSTRALIA, BAHRAIN, FRANCE, GERMANY, KUWAIT, NETHERLANDS, NEW ZEALAND, SWEDEN, SWITZERLAND, UNITED ARAB EMIRATES, UNITED KINGDOM.

We are proud to offer a flat rate ($4.99) USPS Priority shipping on orders shipping within the USA. We will make every effort to ship orders the same business day as they are placed. Order cut-off time for USPS Priority shipments is 10:00AM Pacific Time Monday through Friday. Cut-off time for same-day processing of Priority shipments is 10:00AM Pacific Time Monday through Saturday. Orders placed after the cut-off time will be shipped no later than end of the following business day. Stated cut-off and order processing times apply to all orders unless an order is placed on hold due to an item out of stock, additional order information needed, age verification incomplete or payment requiring additional verification information, in which case you will be notified. Order cut-off times are best estimates but cannot be guaranteed and no orders are guaranteed to ship Saturday. No orders will be shipped on Sundays or postal holidays due to USPS operating hours. IF YOUR PRODUCTS ARE SPECIALLY PACKAGED, 209 Smoke Shop may break down the package for shipping purposes. Please contact us if you have any questions or problems regarding this matter.

Once your order has shipped, you will receive an email with tracking information to the email address provided with your order. If your order is marked shipped and you are provided a tracking number, it is not guaranteed that it has made it out the same day. Please allow at least one business day for online tracking information to be updated by the carrier as tracking information may be transmitted with a delay.

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.

At 209 Smoke Shop we have two different shipping methods to choose from. It is important to know that the shipping method you choose will not speed up the processing time of your order. One method is for U.S. customers (flate rate priority) and the other is for customers located outside of the U.S. (flat rate ground shipping) Orders are processed on a first come, first serve basis. We try our hardest to get all our packages out quickly. 

We use only USPS for all U.S orders

We use Fedex, UPS or USPS on all orders outside of the U.S.

Estimated Transit Times for Priority USA Shipments:

USPS Priority Mail: 1-3 business days

Estimated Transit Times for Ground International Shipments :

Ground Mail: Estimated 30 days

Transit times from time order is placed to when it is shipped are approximate and are not guaranteed. 

Ownership of packages accepted by carrier transfers to the buyer. We cannot be responsible for lost, held, damaged packages, incorrect shipping info, stolen packages or mis-delivery errors via carrier (example: delivered scan but not delivered). Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by the carrier. 

 

209 Smoke Shop is proud to ship international orders. All international orders will only be shipped using ground shipping by USPS, Fedex or UPS. There are no expedited services available for international shipping. We apologize for this inconvenience.

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsible of the buyers.

All buyers must be aware of the importation laws for their country, 209 Smoke Shop is not responsible for any packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. 

International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.

International customers will be asked to provide an image of their government-issued photo ID for age verification. We will not ship to customers under 21 years of age, regardless of the legal age to purchase vapor products/tobacco products in the destination country.

The customer assumes all responsibilities for products and shipments clearing customs as well as duties, taxes and additional fees. 209 Smoke Shop does not accept responsibility for any customs requirements for clearing customs. 209 Smoke Shop does not collect duties and taxes for international shipments, international customers will be responsible for paying duties and taxes directly to their local agency. 209 Smoke Shop will NOT include any MSDS (Material Safety Data Sheets) for any products or any additional information required for by customs release. 209 Smoke Shop does not accept responsibility for lost or undelivered orders once tracking indicates “Delivered.”

209 Smoke Shop is NOT responsible for any delays caused by the carrier, US Customs, or the receiving country’s postal service or customs. Any shipments returned to 209 Smoke Shop will be refunded LESS the shipping cost as well as any administrative, restocking or other associated fees. Tracking information will NOT be updated until the package is received in the destination country. 209 Smoke Shop is NOT responsible for any customs delays with international shipments.

Some brands are not allowed to ship outside of the United States due to manufacturer restrictions. 

If an item that you have ordered is backordered, we will attempt to contact you via the phone number and email provided in your order. If no response is given within 48 hours, we will process and ship the in stock items in your order and a refund will be issued in the amount of the total backordered items. You may always request store credit if an issue has not yet been refunded for the backordered items. 

Due to the volume of orders 209 Smoke Shop receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order. 

Lost or undelivered packages are not the responsibility of 209 Smoke Shop, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. 209 Smoke Shop strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. 

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. 209 Smoke Shop is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user. 

Pre-Order” items are expected to ship on the date that is quoted in the description of the product. However, there may be some manufacturer delays, receiving delays, or other circumstances that may cause the arrival date to change. If you are purchasing a “Pre-Order” item WITH non “Pre-Order” items in the same order, please be aware that the items you purchased will ship separately.

 Your order may be placed on hold if the payment information provided cannot be verified or if an item on your order is out of stock. In this event, we will attempt to contact you via the email address and/or phone number provided in your order information. If we cannot confirm the necessary information, your order may be cancelled after 48 hours and your payment will be refunded.

The terms above are non-negotiable. By using this website and purchasing you agree to the terms as stated. We reserve the right to change the terms without notice as we see necessary.

Estimated Transit Times for Ground International Shipments :

Ground Mail: Estimated 30 days

Transit times from time order is placed to when it is shipped are approximate and are not guaranteed. 

 We have a 14-day Return Policy

If you would like to return a product for store credit, replacement, or refund, please email our customer support by email: support@209smokeshop.com for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. 

Here at 209 Smoke Shop we got your back! If for any reason your product arrives defective or you have an issue with the actual product please contact us immediately for us to resolve the issue. However if the product has been used, due to hygiene concerns we cannot replace or return the item. We can only return, replace or exchange items that have not been used. For any questions or concerns please contact us before purchasing via the contact page.

 Warranty claims will only be processed by the manufacturer of the product (unless requested under the 14-day period). We do not accept returns if a product is non-defective and functional, such as for any minor aesthetic reasons.

 

Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items. 

You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $4.99 to ship the product to you, we will deduct $4.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE. 

 

If you are returning a non-defective product for a refund, we may charge a 20% restocking fee.

Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!

If you received the wrong item or there was an error in your shipment, please let us know within 2 business days.

If you have any questions regarding this policy or your current order, please contact us at support@209smokeshop.com

SECURE SHOPPING

We at 209 Smoke Shop want to make sure your shopping experience is both fun and secure. We use the industry standard encryption protocol to keep all your information safe and secure.
 
If any unauthorized charges appear on your credit card as a result of shopping with us, please contact your credit card provider immediately to report the incident.